Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us.
Information Collection and Use
Burst SMS collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email or SMS. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our customer, your personal information is used to create your personal access to SMS communication product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Burst SMS may be used to tailor this web site or any requested email & SMS communications, and to display information that is more relevant to you. Burst SMS also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Burst SMS make any personal information about an individual user available publicly in this manner.
Your email address and mobile number is used to only send you information that you have requested. As part of your use of our SMS communication software, Burst SMS allows you to elect to receive, or not receive, certain information from Burst SMS. Burst SMS adheres strictly to permission-based email & SMS policy. Except as mentioned above, Burst SMS will not send you unsolicited email or SMS information, commercial offers or advertisements. Burst SMS will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Burst SMS services, nor will Burst SMS use customer contact lists for our own marketing purposes. All email and SMS that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.
Burst SMS will not use or disclose your personal information without your consent, except:
• where required or authorised by law;
• to implement the terms of any agreement we have with you;
• to assist the lawful investigation of a law enforcement authority;
• to protect the rights, property or personal safety of another Burst SMS customer, any member of the public or Burst SMS;
• where the assets and operations of the business are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services.
Subscriber Lists, Campaign Content & Campaign Reports
Special Offers and Updates
We send all new users a series of welcoming emails and SMS to verify their new account and confirm their password and username, plus offer up information on how the get the best out of the product. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email or SMS.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. Service information is also posted on our Twitter feed.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, phone or site chat, in accordance with the user’s wishes.
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Burst SMS does not track what individual users read or do, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
In providing SMS messaging services for our customers, we may link cookies and IP addresses with records of SMS received and links accessed to help our customers monitor the effectiveness of their messaging and manage their relationships with recipients.
Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.
Burst SMS has made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by Burst SMS against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information.
Burst SMS actively backs up its information with the assistance of those providers.
Contacting Burst SMS about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us.